PROTECTION YOU CAN TRUST
At TL iRepair, we stand behind our repairs and the devices we sell. We test every device before it leaves the store and use quality replacement parts.
This page explains what our warranty covers, what it does not cover, and the conditions that apply.
Lifetime warranty on the screen. Physical damage is not covered.
2 year warranty or 500 charge cycles, whichever comes first.
12 month warranty for the original fault only.
Note: Board level repair carries inherent risk due to complexity. Warranty applies only to the original issue diagnosed and repaired.
12 month warranty on replaced hardware components. Physical damage is not covered.
Structural repair. Reinforced properly.
Once a hinge has failed, the device cannot be restored to original factory structural condition. Hidden damage can worsen during repair due to prior stress or impact. This is not considered a repair fault and is not covered under warranty.
Not covered when hinge pressure causes screen damage.
If a screen cracks due to stress from damaged hinges, this is considered consequential damage from structural failure and is not covered under warranty.
12 month warranty. Wear and tear or physical damage is not covered.
Please choose our products carefully.
We do not offer refunds or exchanges for change of mind.
If a product is faulty, we will assess it in line with Australian Consumer Law.
These conditions apply to all repairs and warranty claims.
Devices not collected within 60 days of Booking may be treated as abandoned.
TL iRepair reserves the right to dispose of, recycle, or resell uncollected devices in accordance with relevant Victorian abandoned goods legislation.
Reasonable attempts will be made to contact the customer using the details provided at the time of booking.
TL iRepair is not responsible for loss once a device has been deemed abandoned under applicable law.
A 50% deposit is required before the commencement of any repair.
Repairs will not begin until the deposit has been received and confirmed.
All repairs are subject to a minimum $30 parts and labour charge. This charge is non refundable and covers technician time, handling, and assessment of the device.
If a repair is declined after commencement, the deposit may be applied toward labour and parts already used.
Deposits are non refundable once parts have been ordered or repair work has begun.
TL iRepair conducts all repairs and services in accordance with Australian Consumer Law.
Our goods and services come with guarantees that cannot be excluded under the law. These guarantees apply where required and are assessed in line with the standards set under Australian Consumer Law.
All warranty claims are reviewed carefully and professionally. If a product or repair is found to have a major failure under Australian Consumer Law, customers may be entitled to a repair, replacement, or refund as determined by the nature of the failure.
If a failure does not meet the threshold of a major failure, TL iRepair reserves the right to repair or replace the goods within a reasonable timeframe, as permitted under Australian Consumer Law.
Nothing in this warranty policy limits, excludes, or replaces your statutory rights under Australian Consumer Law.
To make a warranty claim:
Warranty claims are not processed on the spot. All devices must undergo inspection and testing before approval.
Assessment time may vary depending on the issue and workload. We will contact you once the evaluation is complete.
Repairs or replacements will only proceed once the claim has been reviewed and approved.
